I ONLY ACCEPT
PAYMENT FROM AND SHIP TO ADDRESSES IN THE U.S.A.
using U.S.P.S. Priority Mail. Your total
shipping charges are based on your item shipped
from the 43311 zip code. We have a small
handling fee of .49˘ per order to help offset
sent within 48 hours. MOST PACKAGES ARE SENT
OUT THE NEXT DAY.
can be made by cashier's check, money order, VISA, MasterCard,
Discover or American Express for prompt shipment. Credit Cards
are only accepted from USA. There is no surcharge
for credit card use. Your credit card statement
will show MilSurpStuff/MadRiverK as the merchant
in the description of the transaction.
Merchandise purchased with business or personal
checks will be held two weeks or longer until
check has cleared the bank before the order is
& SHIPPING ADDRESSES
billing address entered when completing your order
MUST MATCH EXACTLY the billing address for the
credit card you are using (the address where you
get your credit card bill). If it does not, your
order will be delayed, or could be cancelled in
some cases. If you do not want the order sent to
this address, then please specify a different
you receive a defective item, we will replace it
or as long as there is no evidence of abuse.
you receive an incorrect item, we will replace the
item with the correct item or refund your money as
long as there is no evidence of abuse and the
packaging is in the original condition.
other than defective or incorrect items are
subject to a 20% restocking fee. Shipping/handling
and insurance fees will not be refunded. All
original packing – including boxes, packing
material, wrappers, cartons, instruction manuals,
warranty cards and the product must be in the
ORIGINAL condition without markings, tape, folds
or defacing. Products returned in damaged or
unacceptable condition will be returned to the
customer without exchange or refund. You must
contact us within 3 days after receiving your item
to request a return.
items have "Free Shipping" or "49c
SH". If you wish to return an item in
these categories, the actual amount
MilSurpStuff.com was charged to ship the package
will be deducted from any refund.
must have a 'Return Authorization Number' (RMA)
before returning the item. Contact us by email for
an RMA. No returns on closeouts, flashlights or
All products (unless
specifically stated otherwise), carry an implied,
industry-standard 30-Day warranty against defects
due to manufacturing or failure. Warranty does not
include any use of the product that does not fall
into the designed use of the product as intended
by the manufacturer.
important thing to keep in mind when ordering is
that our stock balances fluctuate throughout the
day with sales demand and stock that we receive
from the manufacturers. Items are constantly being
sold and our stock is constantly being
replenished. If the item is identified as
"Out of Stock", we can special order the
item for you and ship it as soon as we get it.
Most items ship within 2 weeks.
Just because the
item you ordered is NOT identified as out-of-stock
does not necessarily mean that it will be in-stock
at the moment you order it. We will notify you if
the item you ordered is out-of-stock. We first try
to reply via email and give you 3 days to reply.
If we have not heard from you we will then try to
call you at the numbers you provide with your
order. Be sure to give us your current email
address and phone number.
Some items are
listed for sale on our web site that have not been
released from the manufacturer yet. We place these
items on the web site so that consumers may
pre-order the items. Preorders are reserved with
payment up front on a first come, first served
basis. You may also request to be placed on a
“notify list” and we will let you know when
products are in-stock and available for delivery.
Be advised that prepaid orders always get priority
items are excellent products and are available for
purchase, but we do not always stock these items
in inventory. We will be happy to special order
these items for you in a timely fashion. Again,
most items ship within 2 weeks.